Privacy policy
Your personal data is very important to Adanta d.o.o. (hereinafter referred to as “Lime Booking”), and therefore, we protect it in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as well as other applicable legislation.
Personal Data
Personal data means any information relating to an identified or identifiable individual (hereinafter referred to as the “data subject”).
An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.
Who Processes Your Data?
Adanta d.o.o., operating under the name Lime Booking, is the provider of services for online scheduling and customer notifications about appointments, utilizing the advanced Lime Booking system for digitalized operations. More information about the company can be found in the general terms and conditions.
In accordance with GDPR regulations, we inform you that we act as data controllers. This means that all decisions regarding the processing of your data on the websites lime-booking.com and app.lime-booking.com are made by us in compliance with our general terms and conditions.
Official Company Information
Company Name: Adanta d.o.o.
Address: Seliškarjeva ulica 16, 2250 Ptuj, Slovenia
Registration Number: 8919160000
VAT Number: SI85728403
Contact Email: info@lime-booking.com
Primary Activity: IT programming, advertising, and other business services
Website: www.lime-booking.com
Which Data Do We Process?
When you visit our website, certain data is automatically collected in accordance with the general terms and conditions of use. The data we process includes:
a) Identification Data
This includes your first and last name, username, password, official company name, and VAT ID if you are a legal entity.
b) Contact Data
This includes personal data we use to contact you, such as your email address, phone number, delivery address, billing address, and profiles on social media platforms.
c) User Account Data
This section pertains to information you provide when registering a user account, such as your first and last name, email address, phone number, official company name, location address, services, and other information that may appear in the system.
d) Data About User’s Customers
This includes all information about your customers who book a service through the Lime Booking system. Typically, this includes (but is not limited to): name, email address, phone number, etc. The data collected may vary depending on the settings you choose regarding the type of data you wish to collect.
e) Data About Your Online Activities
This includes browsing activities through our mobile app, specifically data on the services you search for, links you click, search methods, navigation behavior on our website, and information about the devices you use to access the internet. This may include IP addresses, associated locations, device IDs, technical parameters like operating system, version, screen resolution, chosen browser, and its version, as well as data obtained through cookies and similar device recognition technologies.
f) Data About Your Behavior in Relation to Reading Emails
This includes data on how you interact with messages we send, such as the time taken to open the email and information about the devices used to access the internet, including IP addresses, associated locations, device IDs, and technical parameters like operating system, version, screen resolution, chosen browser, and its version.
g) Derived Data
This includes personal data derived from your preferences, purchased items, browsing activities, and behavior in relation to reading emails we send. Examples include information about gender, age, financial circumstances, consumer habits, and attitudes toward various products and services.
This data enables us to provide tailored services and improve the functionality of Lime Booking.
Why Do We Process Personal Data?
By confirming your entered personal data, you allow Lime Booking to process the collected data within its records based on Article 6(1)(f) of Regulation (EU) 2016/679 (GDPR) and use it for the following purposes:
1) To Fulfill Contractual Obligations
We use your data to:
Manage Access to Your Accounts:
Ensuring secure and seamless access to your Lime Booking user account.Manage Customer Relationships:
Facilitating communication and maintaining a positive relationship with our clients.Process Orders, Provide Products and Services, and Send Service-Related Messages:
Handling service bookings, delivering our offerings, and keeping you informed about related updates or changes.Provide Customer Support:
Assisting with inquiries, troubleshooting, and resolving issues to ensure an excellent user experience.
2) To Fulfill Legitimate Interests
We use your data for the following purposes:
Enhancing and Personalizing Your Experience:
Improving and customizing your interactions on our websites and in the Lime Booking application.Monitoring and Improving Application Performance:
Ensuring efficient administration, enhancing security measures, and preventing fraudulent activities.Internal Functions, Management, and Reporting:
Conducting internal research and analytics for operational management and corporate reporting purposes.Ensuring Compliance and Handling Legal Matters:
Upholding compliance with our terms of use, policies, and addressing legal claims. This includes regulatory and investigative purposes, as well as disclosing information as required for legal or judicial proceedings.
3) Other Uses
Your data is processed for the following purposes:
Statistical Analysis:
Conducting data analysis for insights and improved decision-making.Customer Notifications:
Informing you about potential errors, corrections, and updates to products and services.Direct Marketing Campaigns:
Sending offers, promotional materials, and event invitations.Surveys and Feedback Collection:
Conducting surveys via phone, written communication, or electronic channels.
We process your personal data as long as these activities do not disproportionately infringe on your privacy. If you exercise your right to restrict data processing based on legitimate interests, you may not receive updates on new offers and events.
Data Controller Responsibilities
We, as the data controller, define the purposes and methods of personal data processing as outlined above and are accountable for its proper execution.
Third-Party Data Processors
We also engage other service providers who process personal data strictly in accordance with our instructions. These include:
- AWS Offering
Amazon Web Services EMEA SARL, Luxembourg – Privacy Policy - Axiom, Inc.
San Francisco, USA – Privacy Policy - Functional Software, Inc. (Sentry)
San Francisco, USA – Privacy Policy - PostHog Inc.
San Francisco, USA – Privacy Policy - Infobip Limited
London, UK – Privacy Policy - E-RAČUNI d.o.o.
Maribor, Slovenia – Privacy Policy - Google Ireland Limited
Dublin, Ireland – Privacy Policy - Facebook Ireland Limited
Dublin, Ireland – Privacy Policy - Stripe Payments Europe Limited
Dublin, Ireland – Privacy Policy
These processors adhere to strict guidelines to ensure the protection and confidentiality of your personal data.
How Long Will We Retain Your Data?
What Rights Does the Individual Have?
As a data subject, you have the following rights regarding your personal data:
Right of Access:
You have the right to view the personal data we process about you.Right to Rectification:
You can request the correction, modification, or addition of your personal data if it is inaccurate or incomplete.Right to Data Portability:
You may request an extract or a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another data controller.Right to Erasure or Restriction:
You have the right to request the deletion of your personal data or to restrict its processing under certain conditions.
Use of Your Email Address
The email address you have provided is used for occasional messages about our new products and services. You may request at any time that Lime Booking deletes your email address from its records. Instructions for unsubscribing are included in every email sent to your address.
Right to Withdraw Consent
You can withdraw your consent at any time without affecting the lawfulness of the data processing that was carried out based on your consent before its withdrawal.
Information About the Right to File a Complaint with the Supervisory Authority
If you believe that the processing of your personal data by Lime Booking violates applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority.
In Slovenia, the supervisory authority is:
Information Commissioner
Address: Dunajska cesta 22, 1000 Ljubljana, Slovenia
Phone: +386 1 230 97 30
Email: gp.ip@ip-rs.si
Website: www.ip-rs.si
This right allows you to seek redress and ensure that your data protection rights are upheld.
Legal Notice
All content published on lime-booking.com and app.lime-booking.com is the property of Adanta d.o.o. It is prohibited to copy, reproduce, or distribute this content in any way without prior permission from Adanta d.o.o.
Adanta d.o.o. is not liable for any issues related to the operation of the website. The company reserves the right to make changes or corrections to the content published on www.lime-booking.com.
Last Updated: December 10, 2024
