Terms & conditions
Contents
1. Introductory Provisions
By visiting the websites lime-booking.com, app.lime-booking.com, and other related websites and/or applications of Adanta d.o.o., you agree to the General Terms and Conditions. These terms define the operation of the lime-booking.com website and the app.lime-booking.com application, the rights and obligations of the user and the provider, and regulate the business relationship between them.
The website www.lime-booking.com as well as the application app.lime-booking.com (hereinafter also “Lime Booking”) are operated by Adanta d.o.o., Seliškarjeva ulica 16, 2250 Ptuj, registration number: 8919160000, VAT number: SI85728403, which is the provider of e-business services (hereinafter also the provider or Lime Booking).
The user is bound by the General Terms and Conditions that are valid at the moment of registering an account at lime-booking.com and/or app.lime-booking.com. Upon each registration and login, the user is specifically reminded of the General Terms and Conditions, and by clicking the “Continue” button on the page https://app.lime-booking.com/register, the user confirms their awareness and acceptance of them.
All the provisions listed in the General Terms and Conditions constitute general terms within the meaning of Article 120 of the Obligations Code (Official Gazette of the Republic of Slovenia, No. 97/07 et seq.) and are binding as contractual provisions.
Lime Booking reserves the right to periodically update and amend the Terms and Conditions.
Lime Booking will announce any material changes to these Terms and Conditions and/or prices at least 30 days before they take effect, via email and/or within the application. If the user does not agree with the changes, they may cancel their subscription without cost until the effective date.
Non-material and editorial changes (which do not affect rights/obligations) take effect upon being published in the application. Continued use after the effective date constitutes acceptance of the changes.
2. Company Information
Name: ADANTA, Computer Programming, Advertising, and Other Business Services, Ltd. (d.o.o.)
Head Office: Seliškarjeva ulica 16, 2250 Ptuj, Slovenia
Branch Address: Vojkova cesta 63, 1000 Ljubljana, Slovenia
Email: info@lime-booking.com
VAT ID: SI 85728403
Registration Number: 8919160000
Bank Account: DH d.d. – SI56 6100 0002 6161 635
Date of registration: 23 July 2021
Registration authority: District Court of Ptuj
3. Registration and User Account
To use the Lime Booking application, the user must register. The user must complete all required fields for the registration process to be successful. The user agrees to provide accurate information in the required fields. Any individual who is 18 years or older and legally competent may register as a user.
Each user is responsible for updating their information whenever changes occur (e.g., contact details, address, payment information).
4. User Account Terms
The user is responsible for safeguarding their account and password. Lime Booking cannot and will not be held liable for any loss or damage arising from the user’s failure to fulfill this security obligation.
5. Terms of Service Usage
Users of the Lime Booking application agree to use the services in a manner that does not harm the application, the service provider, or third parties. Any actions that could damage Lime Booking or violate the law are strictly prohibited.
The user is responsible for any costs, damages, or legal consequences resulting from violations of these terms.
6. Service Description
Lime Booking is a software provider for online appointment scheduling, client management and communication. The software enables users to enter client appointments into a calendar, as well as modify or delete them.
It also provides client analytics at a macro level (aggregated data) and a micro level (individual clients).
Users can automatically notify clients via SMS and/or email messages, customising the sequences and content of these messages themselves.
Users can create and publish an online form allowing their clients to schedule appointments. In the settings, users can manage information about locations, services, resources, staff, and available days.
Functionality varies based on the selected packages.
The user agrees to ensure that all content entered into the software is accurate and complies with the law.
7. Pricing and Payments
8. SMS billing
Depending on the selected package, the user is allocated a specific number of SMS messages. Any additional SMS messages exceeding the number included in the package will be charged at a rate of €0.06 per message, excluding VAT.
The number of SMS messages sent and the additional charges incurred will be reflected in the next invoice.
9. Online Payment Billing
When using the online payment and advance payment functionalities, Lime Booking is entitled to charge a transaction fee.
Each online payment transaction for an appointment is charged €0.50 plus 2.00% of the transaction value.
10. Add-on Billing
The following functionalities are considered add-ons to the packages, with the corresponding monthly fees (exclusive of VAT):
- Additional user: €9.90 per month
- Additional location: €9.90 per month
- Additional resource: €4.90 per month
11. Package Pricing
The Lime Booking application offers several feature packages. You can find more details about the packages and their included functionalities on the pricing page:
| Package Name | Price (monthly, excl. VAT) |
|---|---|
| Basic Package | €14.90 |
| Advanced Package | €29.90 |
| Pro Package | €49.90 |
12. Pricing for Websites and Online Stores
Simple Website Package
Price: €14.90 per month, excluding VAT
Includes:
- Home Page
- Services & Price List
- Gallery
- About Us
- Legal Notice (Privacy Policy & Cookies)
Website Add-ons
| Functionality | Price (monthly, excl. VAT) |
|---|---|
| Courses/Workshops | +€3.00 |
| Gift Cards | +€3.00 |
| Email Capture Form | +€1.00 |
| Advanced Service Display | +€5.00 |
| Contact Page | +€3.00 |
| Staff Profiles | +€2.00 / employee |
| Customer Reviews | +€3.00 |
| Custom Subpage | from +€5.00 |
Upgrade to Online Store
Price: +€19.90 per month, excluding VAT
Includes:
- All Products Page
- Product Page
- Shopping Cart
- Checkout
- Payment Methods
- Thank-You Page
- Automatic Customer Email Notifications
Online Store Add-ons
| Functionality | Price (excl. VAT) |
|---|---|
| Custom Home Page | +€10.00 one-time |
| Fiscal Receipt Verification | +€3.00 monthly |
| Product Variations | from +€5.00 monthly |
| Terms and Conditions | €30.00 one-time |
13. File Uploads
Lime Booking offers an additional file upload feature that enables users to store and manage documents directly within the user interface. This functionality is billed according to the selected storage package, as follows:
| Storage Capacity | Price excl. VAT | Price incl. VAT (22%) |
|---|---|---|
| Up to 1 GB | €4.90 | €5.98 |
| Up to 5 GB | €14.70 | €17.93 |
| Up to 50 GB | €98.00 | €119.56 |
Prices apply per user account on a monthly basis. Lime Booking reserves the right to modify the prices or the scope of available packages, with users being notified of any changes in advance.
14. Late Payment of Subscription Fees
Upon the due date of an outstanding obligation, the user receives a reminder with an 8-day deadline. In case of non-payment, the provider reserves the right to suspend the account (read-only access).
After 30 days of suspension, the provider may initiate the termination process. Before data deletion, the user has an additional 30 days to export their data in supported formats.
After termination, data in operational systems is deleted, while backups are retained for 60 more days and then irreversibly deleted or anonymised, except where a longer retention period is required by law.
15. Subscription Cancellation by the User
The user may cancel their Lime Booking subscription at any time. The cancellation must be submitted in writing to the email address info@lime-booking.com or through the functionality provided in the application where available. The cancellation takes effect at the end of the billing cycle during which the cancellation request was made.
After cancellation, the user is not entitled to a refund for subscription fees already paid for the current billing period. For annual subscriptions paid in advance, no refund for the remaining period will be provided.
16. Subscription Termination by Lime Booking
Termination by Lime Booking (with and without cause):
(a) Without cause (termination for business reasons): The provider may terminate the subscription with a 30-day notice period. The user retains access and the ability to export data until the notice period expires (see “Data Export and Deletion”). The provider will refund the proportional part of any prepaid subscription for the unused period after the termination date.
(b) With cause (violations): The provider may immediately terminate the subscription or temporarily suspend the account if the user seriously or repeatedly violates the Terms and Conditions, endangers security, or remains in default even after receiving a reminder. The provider will generally first apply a suspension and allow the user to remedy the violation, except in cases of abuse, security incidents, or illegal content.
(c) Termination must be proportionate and non-discriminatory, and the provider may not unjustifiably prevent the user from exporting their data.
17. Custom Solution Development
For the development of custom solutions that are not part of the application’s standard functionality but are desired by the user, the service provider will prepare a work estimate and a proposal based on the specifications gathered.
18. Payment and Credit Cards
For payments made with debit or credit cards, the following conditions apply:
The payer (as indicated in the user’s account details) must be the same individual or organization as the owner of the debit or credit card used for the payment.
19. Customer Support
Lime Booking provides free customer support that is available within reasonable limits and scope. The support is primarily intended for technical questions and issues related to the functioning of the application.
Users commit to performing tasks independently when these can be carried out within the application and agree not to misuse support for actions they can complete on their own. Lime Booking support is not intended to handle the user’s operational tasks, except in cases where this is technically necessary or when the issue results from a malfunction of the application.
In cases of excessive use of support that is not related to technical issues, Lime Booking reserves the right to limit the scope of further support.
20. Processing of Personal Data
Roles of the Parties
When using the service, the user is generally the controller of the personal data of their clients, while the provider (Adanta d.o.o.) acts as the processor. For data relating to the user’s account, billing, administrative contacts, and communications necessary for delivering the service, the provider acts as an independent controller.
DPA and Hierarchy
Personal data is processed in accordance with the Data Processing Agreement (DPA), which forms an annex to these Terms. In the event of any inconsistency between these Terms and the DPA, the DPA prevails (Art. 28 GDPR).
Purposes and Types of Data
Processing may include: appointment management, client management, notifications (transactional and, where permitted, marketing), online payments, aggregated/micro analytics, content and document management. The data processed includes, in particular, identification and contact data, service/appointment data, payment metadata, and log entries.
Sub-Processors
The provider may engage sub-processors (e.g., hosting, SMS, email, payment systems). The current list is publicly available and continuously updated; the provider notifies the user of material changes at least 15 days in advance with the option to raise a justified objection. If the user objects with valid grounds, the provider will propose an alternative solution or enable the deactivation of the affected functionality.
Transfers Outside the EEA
Transfers of personal data outside the EEA (including remote support access) are carried out only where an appropriate legal basis exists (e.g., adequacy decision, SCC, BCR) and, where required, with supplementary measures based on a transfer impact assessment (TIA).
Data Subject Rights and Assistance
The provider promptly forwards to the user any data subject requests (e.g., access, rectification, erasure, objection) and, within a reasonable scope, assists in fulfilling the user’s obligations toward data subjects and the supervisory authority (including records of processing and, where appropriate, DPIAs).
Security Breach Notification
In the event of a personal data breach affecting the user’s data, the provider will notify the user without undue delay and generally within 72 hours of becoming aware of it, providing a description of the incident, possible consequences, measures taken, and relevant contact points. The user is responsible for notifying the supervisory authority and affected individuals unless the parties expressly agree otherwise.
Retention, Export, and Deletion
Operational data is retained for the duration of the contractual relationship and for 90 days after termination for data export purposes; log entries for up to 12 months; backups for up to 60 days after deletion from operational systems. Within 30 days after termination, the user may request a one-time export of data in supported formats; after the expiry of these periods, the provider irreversibly deletes or anonymises the data unless otherwise required by law.
Confidentiality of Personnel
Individuals at the provider who process personal data are bound by confidentiality or an equivalent statutory duty of data protection.
Information on Processing
Upon a reasonable written request, the provider supplies the user with descriptive information on processing activities under these Terms and the DPA (e.g., categories of data, processing locations, sub-processors, and legal bases for transfers). Operational security information, audits, and technical measures are governed by Article 21.
21. Protection of Personal Data, Audits, and Compliance
The provider maintains the measures required under Article 32 GDPR, which include at minimum:
(a) access control (principle of least privilege, role management, MFA/SSO, quarterly rights reviews),
(b) encryption in transit and at rest, including key management,
(c) segregated environments (dev/test/prod) with no transfers of production personal data to lower environments,
(d) backups and regular restoration testing,
(e) centralised audit logging, monitoring, and alerting,
(f) vulnerability and update management (patching, dependency scanning),
(g) secure development (SDLC): code review, change approvals, testing,
(h) network protection (WAF/CDN, segmentation, JIT/bastion access for support),
(i) staff training and confidentiality commitments.
Logs and Retention
The provider maintains appropriate logs of access and key processing activities for traceability and security. Retention periods and deletion procedures for logs are defined in Section 20.8; this section refers to those rules.
Incident Procedure (Operational)
A procedure is established for detecting, containing, investigating, and resolving incidents, with designated contact points. External notification to the user regarding personal data breaches takes place solely in accordance with Section 20.7.
Security Audits and Information
Upon a reasonably prior written request (typically ≥ 30 days), the provider will supply appropriate information about the TOMs (descriptive policies, relevant third-party reports where available) or, where strictly necessary, allow a targeted audit, to an extent that does not unduly disrupt business operations and subject to the provider’s security and confidentiality requirements.
Remote Support Access
Where remote support access (including from third countries) is permitted under Section 20.5, such access is performed exclusively via a just-in-time/bastion regime, with MFA, restricted privileges, and full traceability.
User Security Obligations
The user is responsible for: (i) managing roles and permissions within the application; (ii) confidential handling of access credentials, use of MFA, and regular credential rotation; (iii) lawful content and legitimate recipients of communications; (iv) correct configuration of integrations; (v) keeping their systems and devices used to access the service up to date.
22. User Responsibility for Customer Data Protection
Users of the Lime Booking application are responsible for carefully handling their customers’ personal data and ensuring compliance with applicable laws, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and other relevant regulations.
Users commit to taking all necessary measures to protect personal data, including implementing security practices such as safeguarding access to the application, regularly updating passwords, and using secure devices and networks.
Lime Booking does not assume liability for any misuse of personal data resulting from negligence or improper handling by the users of the application. Any misuse or loss of data due to incorrect handling of personal information by a user is the sole responsibility of that user.
In the event of a data breach, the user must promptly notify the relevant authorities, Lime Booking, and any affected customers, as required by legal regulations.
23. Communication
Lime Booking will contact users through remote communication channels only if the user does not explicitly object.
Promotional emails from Lime Booking will include the following elements:
- Clearly and unambiguously marked as promotional messages.
- The sender, Lime Booking, will be clearly identified.
- Various campaigns, promotions, and other marketing techniques will be clearly identified as such, along with clearly stated terms of participation.
- A clear method for unsubscribing from promotional messages will be provided.
- Lime Booking will explicitly respect the user’s request to stop receiving promotional messages.
Promotional messages from Lime Booking will be clearly identifiable and distinctly separate from games and competitions.
The user warrants that they have an appropriate legal basis (consent or “soft opt-in,” where permitted) for sending SMS/email messages to their recipients and that they maintain records of consents and opt-outs.
Marketing messages must clearly identify the sender and include an opt-out mechanism that works without requiring login.
Transactional messages (e.g., appointment confirmations) are separate from marketing messages.
The provider may technically enable opt-outs and maintain an audit trail of such opt-outs.
24. Intellectual Property and Licence
All intellectual property rights in the application and the service content belong to the provider or its licensors. The user is granted a non-transferable, non-exclusive, time-limited licence to use the service within the scope of the selected package.
Reverse engineering, circumventing security mechanisms, sublicensing, and sharing access with third parties are prohibited unless expressly agreed otherwise.
25. Confidentiality / Trade Secrets
oth parties shall treat all non-public information of the other party as a trade secret and shall use it solely for the performance of the contract.
Disclosure is permitted only on a need-to-know basis and only to persons bound by confidentiality. Upon termination of the contract, confidential information shall be returned or destroyed upon request, unless retention is required by law.
26. Limitations and Exclusion of Warranties; Prohibited Misuse
The service is provided “as is” and “as available.” The provider does not warrant that the service will operate without interruption, without errors, fully securely, or in conformity with every specific purpose of the user.
The provider may, at any time and for justified reasons, modify, improve, or remove functionalities, perform maintenance, or introduce technical limitations if required for the security, legality, stability, or development of the service. Where feasible, users will be notified of material changes in advance via the application and/or email.
The user is responsible for proper configuration, secure management of access credentials, the security of their devices and networks, and for regularly backing up data to an extent appropriate for their business needs.
Beta or preview functionalities are provided solely for testing purposes and without any warranties; they may be changed or discontinued without prior notice.
It is prohibited to modify, adapt, circumvent security mechanisms, or attempt to breach the Lime Booking application. It is likewise prohibited to modify other websites in a way that could misleadingly suggest an association with the Lime Booking website and/or application, or to use the service in any manner contrary to applicable law or these Terms.
If the service does not function in accordance with these Terms, the sole agreed remedy provided by the provider is technical correction, re-performance, or a reasonable temporary workaround.
27. Use at Your Own Risk
The user acknowledges that the use of the service involves technical and organisational risks (e.g., service disruptions, software errors, unauthorised access). The user manages these risks through appropriate internal procedures, security measures, and careful handling of access credentials.
The user is solely responsible for ensuring the lawful use of the service within their business processes (e.g., proper legal bases for sending SMS/emails, accuracy of content, correct fiscal register settings, validity of digital certificates) as well as the accuracy and completeness of the data they enter into the application.
The provider does not guarantee compatibility with all browsers, devices, plugins, or integrations; the user is responsible for verifying compatibility and configuring their environment correctly.
28. Exclusion of Liability for Third-Party Services
The service may rely on third-party solutions (e.g., cloud hosting providers, SMS delivery providers, payment processors, email delivery services). These services are subject to the terms and technical standards of those providers, and Lime Booking has no direct control over their operation.
The provider does not guarantee the availability, quality, or functionality of parts of the service that depend on third parties. To the extent feasible, the provider will relay to users any information and operational procedures issued by such providers (e.g., status pages, instructions, technical recommendations).
Changes made by third parties may require adjustments in configuration or the temporary withdrawal of certain functionalities. The provider will give users reasonable prior notice of any material impacts on the use of the service and will provide technical guidance.
29. Unforeseen Circumstances (Force Majeure)
The provider is not in breach of these Terms if the failure or delay in performing its obligations is caused by circumstances beyond its control (force majeure), such as natural disasters, fires, floods, earthquakes, wars, terrorist acts, epidemics/pandemics, strikes, power or internet outages, disruptions in the operation of essential third-party providers, or other events that cannot reasonably be foreseen or avoided.
During the period of force majeure, the performance of the affected obligations is temporarily suspended and deadlines are extended proportionally. The provider may temporarily limit or interrupt access to the service to the extent necessary to protect the system and data.
The provider will notify users of the occurrence and cessation of the force majeure event as soon as reasonably possible and will take measures to minimise its impact on the operation of the service.
If the force majeure event continues uninterrupted for more than 30 days, either party may terminate the service (in the affected part) with immediate effect by notifying the other party. In such a case, the provider will enable the user to export data in supported formats within a reasonable scope, if technically feasible and in compliance with applicable law.
30. Miscellaneous Provisions
The user agrees that Lime Booking (Adanta d.o.o.) may use the user’s company name and/or brand, including the logo, for its own advertising purposes without any additional prior consent. Such use may include, but is not limited to, displaying the name and logo on websites, marketing materials, presentations, social media, and other communication channels as part of showcasing Lime Booking’s references and trusted clients.
Lime Booking undertakes to limit the use of the name and logo exclusively to promotional activities that present Lime Booking service users and will ensure that such use does not harm the user’s reputation.
If the user does not wish for their name and/or logo to be used in these ways, they may at any time send a written request to discontinue such use to info@lime-booking.com. Lime Booking does not assume responsibility for promotional materials that were already created or published before receiving the request.
31. Governing Law, Jurisdiction, and Dispute Resolution
These Terms are governed by the laws of the Republic of Slovenia. The parties will first attempt to resolve any dispute amicably; if this is unsuccessful, the competent court shall be the court in Ptuj in the Republic of Slovenia.
Last change: 1. 12. 2025
