In this blog, we will discuss the best practices that successful beauty salons use when introducing a new member to the team. From choosing the right candidate, to proper training, performance evaluation and welcoming new members into the work environment.
If you are a beauty salon owner or staffing professional and would like to improve your onboarding strategy, then we invite you to continue reading this blog.
Why is onboarding a key to success?
Although onboarding new team members may seem like a fairly simple task, it can actually be quite challenging and involve much more than just a job presentation and signing a contract.
In the cosmetics industry, it is extremely important that new team members quickly adapt to the working environment, approach and standards of the salon. This is key to providing quality services, maintaining the salon’s reputation and customer satisfaction.
Here is a short list of deployment goals:
- Familiarize the new hire with the tools and resources they will use every day.
- Make sure the new employee understands the expectations of their role.
- Help the new employee adapt to the team and work culture.
- Understand the career expectations of the new hire.
Let’s take a closer look at how to check each item off the list.
1. Use technology to make the process easier
Technology can play a key role in onboarding new staff to a beauty salon.
For example, you can use employee management software to help you more easily track information about new team members, such as training, performance appraisals, attendance, and pay. You can also use various training apps that make it easy and efficient to train new employees as they can take courses and tests right on their smart devices.
Additionally, technology can help track a new employee’s progress. For example, using performance appraisal tools can allow a salon owner to monitor how a new employee is learning and progressing in their job. In this way, the salon owner can quickly identify potential problems and take care of appropriate improvements.
Finally, technology also enables easy management of employees’ time and schedules, which is key to the successful operation of the salon. Using scheduling apps like Lime Booking can make it easy for employees to keep track of their work assignments and hours.
2. Connect with the team
Maintaining a positive culture is an important part of running a salon. If your employees have as good a relationship with each other as they have with their customers, there shouldn’t be much friction.
Taking the time to introduce new hires to veterans during the onboarding process will make everyone feel at their best.
That being said, don’t expect everyone to become best friends overnight, but try to find some common ground so they can bond more easily.
3. Be clear about expectations
Beauty salons are places where customers expect top service and quality body care.
In order to achieve these goals, it is essential that salons have well-trained staff who know and understand the needs and expectations of customers.
Therefore, accurately presenting expectations to new employees in the beauty salon is extremely important. In this way, new employees will know what is expected of them and how they should behave in certain situations.
4. Welcome gift for new staff
When you welcome a new employee, consider giving them a small gift. It doesn’t have to be anything special, but if your salon has a uniform, such as a branded shirt, you can combine it with samples of popular products.
This can prove beneficial on several levels. First, you make a good impression and immediately show that you value your employees, and second, because employees will have tried the products, they are more likely to be able to recommend them to customers from their own experience.
5. Organize mentoring for new staff
Mentoring is also an important step in onboarding a new employee.
An experienced employee can help a newcomer to solve any problems or questions that arise at work. This will increase the newcomer’s confidence and enable him to integrate into the team faster, and at the same time relieve you, as you will not need to do and show everything yourself.
6. Set a training schedule
Ideally, your training plan should include:
- technical knowledge (depending on the type of treatments performed in your salon),
- soft skills such as customer communication,
- business skills such as money and information management.
7. Introduce the new staff to your customers new staff
Once you’re sure you’ve found the right fit for your team, it’s time to present them to clients as the final element of onboarding.
This will increase the new employee’s sense of belonging to the workplace, and your customers will see that you are constantly developing your salon.
If your regulars know who to expect when they visit your salon, they’ll feel more comfortable introducing potential additions to your team.
Of course, doing this in person would probably be impractical, but remember that you can also use your website, Instagram or Facebook to let your customers know that you’ve expanded your team. At the same time, do not forget to provide key information about the employee and some personal details for the presentation.
Hear from new and old staff
Of course, these 7 points are not the only things you need to pay attention to, and in addition, salons differ from one another. Make sure that you also ask new employees about their preferences and old employees about what you can improve during induction. Good luck!
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Lime Booking is an online appointment booking system that allows salon customers to order services whenever and wherever they want via an online form. It allows salon owners easier business, more clients and more time to devote to their clients.
Nika
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