Creating a pleasant and relaxed atmosphere is not only an art – it is also the key to successful customer relations. Whether you are a hairdresser, barber, masseuse or esthetician, your ability to converse with guests can prove to be one of the most important tools for your salon. But what to choose as a topic for the chat during the service?
Service related topics (example for hairdressers)
How much time do you spend on grooming your hair each day?
What is your daily hair care routine? (Maybe add a compliment before the question)
Do you think a short or long hairstyle suits you better?
Do you use natural or purchased hair masks? If so, how many times a week and which ones?
What is your usual everyday style?
What shampoo and conditioner do you use and why?
Have you ever had any hair treatments? If so, which ones and why?
If not, are you planning to try any treatments?
Have you ever dyed your hair? If so, in what color?
Are you planning to dye your hair soon?
Hobbies
How do you spend your free time?
What are you most passionate about?
Do you play any musical instrument? If so, which one and why?
Do you like to travel? Where are you planning to go next?
What would you recommend to a beach/mountain lover for a holiday?
What are the latest TV shows or movies you binge watch?
What is your favorite movie of all time?
Do you read books? If so, which genre is your favorite?
What is the last book you read?
Tip: Don’t reveal spoilers or spoil their viewing experience of the show/movie.
Events, sports and multimedia
Do you follow sports? If so, what is your favorite sport?
Will you watch the match in Stožice live?
Who do you think will win the…?
Who is your favorite athlete?
What are your plans for Christmas or Easter this year?
Who will you dress up as for Halloween this year?
What is your favorite song or band?
Work and ambitions
Do you have an office job or your own business?
Do you work in the area?
What does your company do?
What do you like most or least about work?
What’s your go-to solution for de-stressing after a long day at work?
Your work sounds exciting. How did you get to him?
Children and pets
Do you have any pets?
What breed, how old or what is your pet’s name?
How old are your children? (if you know they have them)
What do you do as a family in your spare time?
Which of the children is the most mischievous? (in case they have more)
How did you meet your husband?
Tips: If they have recently lost a pet, express sympathy and don’t dwell on it too much. You can also praise children or pets if they show you a photo.
Other topics
Do you know this area/city well?
What are your plans for the weekend?
Traveling somewhere for the holidays?
What is your favorite food or dessert?
Which cafe/restaurant would you recommend for this weekend?
What is your dream vacation spot?
Which topics are better to avoid?
- Politics
There’s a good chance you won’t agree, which isn’t good for business. In fact, it can quickly turn into an embarrassing situation. If your client has strong political opinions, try to remain neutral and politely change the subject.
- Religion
Another high-risk topic to avoid. Religion is personal, sensitive, and any discussion of it can quickly hurt feelings, including yours.
- Money
Maybe your client is facing tough times financially. The last thing you want to do is pressurize them with questions about salary or business profits. Also, don’t answer questions about your earnings.
Additional resources for your salon
If you want to learn more about the topic yourself, we have selected some interesting links for you.
Did you like this article? Read the rest!
On the Lime Booking website, only the most interesting topics from the fields of cosmetics, hairdressing, trends, etc. are selected for you.
Lime Booking is an online appointment booking system that allows salon customers to order services whenever and wherever they want via an online form. It allows salon owners easier business, more clients and more time to devote to their clients.
Nika
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